Archive for november, 2010

Who cares about customers?

november 16, 2010

You would think that in a global economy like ours, if you buy a global brand of some product it would work anywhere on the globe wouldn’t you? Well, that’s  not how it works. I bought a HP printer in the US and thought it would be a piece of cake to bring it to Sweden. But it turned out I can’t buy the printer cartridges anywhere!

3 American and 2 European cartridges - can you see the difference?

Even though there are a million different versions of cartridges for different printer models, there are also different cartridges for the same printer model in different regions of the world! So I have to get the printer de-regionalized, whatever that means…  That’s necessary in order to be able to use European cartridges in my American printer. So I turned to HP’s helpdesk. They always promise to get back to you within one business day. Which they usually do. If you’re lucky, a correspondence with 10 mails only takes two weeks. Unfortunately it didn’t work after our long mail conversation.

Finally they revealed to me that there is actually telephone number I can call instead of this tedious mailing. And after following step-by-step instructions over the phone, I hopefully waited for the magic code that would be mailed to me. It didn’t come.

So I contacted them again. And we went through the whole procedure again. And now I’m waiting again…

My conclusion is, HP doesn’t only make very expensive cartridges and make it very complicated by having so many versions. They also want to make it complicated to bring their products over the borders. And even more complicated to reach their help desk. Who cares about customers? They’re just a nuisance anyway, aren’t they?

Right now I really need my printer for my work. Very frustrating. I wish I could just forget about the whole thing, find a sunny spot and relax just like Mr S:

I'm an expert when it comes to chillin'

 

 

Lame excuses

november 15, 2010

The discussion that followed the publishing of name and photo of the suspected gunman in Malmö is really lame – both the pros and cons!

Those in favor of publishing say that the name and picture is already on the web. But there are many things on the web, porn for instance. Does that mean that newspapers should take after and publish porn? Does anyone care about the ethical rules that apply to newspapers and magazines? Or the simple ”presumed innocent until proven guilty” approach? So the fact that people can find it on the web is lame excuse for exposing a maybe innocent person’s life (and his family’s!) in order to sell more newspapers.

But even more strange: those against publishing say that having the picture on the newspaper placards will disturb a witness confrontation. But of course a witness can search the web for the pictures anyway. That’s a lame argument too. Why doesn’t anybody say: That’s not how the newspapers work in Sweden – we have certain ethical rules. We don’t expose victims, we’re extra careful when children are involved AND we don’t ruin a possibly innocent person’s life by publishing name and picture.

Is ethics not in fashion anymore?

Over to something else: Me and fantastic little Grandessa had another very nice day at GRFK yesterday. Part two of the style jumping series resulted in one more clear-round. Very happy. 🙂

Grandessa ❤

Echoes of marching boots

november 9, 2010

Today it’s been 72 years since Crystal Night (or Night of Broken Glass). And the world is entirely different today isn’t it. Or is it?

It was just a few days ago that Angela Merkel flirted with the xenophobics and said that the multicultural society has failed. And the Danish Government just decided to make it harder for immigrants to get into Denmark. And two months ago the Swedish government got a party with xenophobia on its program. And similar hostile voices are heard all over the place.

But: Today is also the anniversary of the day when the Berlin wall was torn down, symbolizing the birth of a more open and democratic era. I remember so well how excited we were and what great hopes we had for a better world. Maybe the world can still turn back onto that track?

And: Today is also the day when the police caught the man who has been shooting at immigrants in Malmö. At least if they got the right guy. Apparently he has some mental disorder. I’m glad that he’s crazy – it wouldn’t make sense if someone with a normal brain would shoot innocent people. It’s just sad that one of his victims is already dead.

Too much and too little

november 8, 2010

Dear readers,

you are so wonderful who keep checking in on me even though I’ve been the most negligent blogger lately. I can tell from the counter on my blogg site that I actually had an all time high in visitors yesterday (!), even though it’s been a week since my last post.

I will shape up – promise!

I have not been neglecting my blog because nothing is happening. It’s actually the other way around. It’s just been too much work, too much coughing (a stubborn cold that just won’t give in), too many new songs to learn for the Christmas concert (has it become more difficult to memorize lyrics and music lately…) and too much November greyness that drains all energy. Hence too little blogging.

But a fun-filled week-end with a big party with family and friends, horses and quartet practise reminded me of what a lucky person I am.

See ya!